Practical resources.

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AI Basics: What Charity Staff Actually Need to Know

A straightforward introduction to generative AI for charity staff and volunteers. It explains enough to help someone use a tool sensibly, ask better questions and know when to stop and check, without expecting them to become an expert.

Before You Put That Into AI

A quick decision aid for the moment before someone pastes information into an AI tool. It covers personal data, special-category and sensitive information, beneficiary and safeguarding information, confidential organisational material, commercial information, unpublished funding information, information about other people, and practical anonymisation.

Practical Prompt Pack for Non-Profits

A set of adaptable prompts for real non-profit work, including planning, drafting, meetings, communications, research and leadership tasks. It should teach people how to adjust a prompt for their own context, rather than treating prompts as magic words.

Trustees: 10 Questions to Ask About AI

Ten practical questions for trustees. This is about good judgement, accountability and the questions a board needs to ask. Trustees do not need technical expertise to do their job well.

Useful Things to Try With AI at Work

A realistic list of lower-risk, useful tasks that can save time around the work. Examples should include turning rough notes into a first draft, improving structure and clarity, preparing an agenda, summarising public information, planning a workshop, and turning one piece of content into several formats. It must say clearly that AI is not right for every task.

Using AI thoughtfully: the environmental impact.

A practical guide to using AI thoughtfully when it adds genuine value. It covers using AI on purpose, giving it a clear brief, using text where text will do, asking for less, and asking providers better questions about energy, water and sustainability.

Suggested staff message

A ready-to-adapt message that gives staff permission to start small, sets simple boundaries for using AI and makes clear where to ask questions. It should be non-punitive and non-alarmist.

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Should We Use This AI Tool?

A simple checklist to help a charity decide whether an AI tool is worth testing. It covers the problem, beneficiaries, whether AI is the right solution, expected frequency of use, data, the impact of errors, supplier data practices, connected systems, cost and training, human checking, export and exit, supplier or product changes, and how the charity will know whether the tool helped.

Before You Give AI Permission to Act

A guide for anyone considering an AI agent or automated workflow. It covers access, least privilege, whether the agent can read, change, draft, send or publish, logging, external communications, human approval for consequential actions, stopping, escalation, acceptable failure and independent checking.

Guidance and context.

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Official guidance and regulation

Charity Commission

The Charity Commission is clear that AI does not remove or dilute trustee duties. Trustees remain responsible for decisions, including where an AI tool has supported the work. Use this as the starting point for governance conversations, alongside the charity’s own purposes, duties and risk management.

The Commission’s AI material is a blog post rather than a dedicated statutory AI guide. It was checked on 19 September 2026 and should be reviewed again before publication.

Fundraising Regulator

The Fundraising Regulator’s guidance is an important reference point for any charity using or advising on AI in fundraising. It asks organisations to remain responsible and accountable for AI outputs. It covers inaccurate or generated information, hallucinations, bias, personal and non-public data, data storage, transparency and human oversight.

The page was last updated on 8 December 2025 and was checked on 19 September 2026.

Information Commissioner’s Office

The ICO is the UK data protection regulator. Its AI resources matter wherever personal data, sensitive information, profiling, automated decision-making or high-risk processing is involved.

The ICO is updating its automated decision-making and profiling guidance following the Data (Use and Access) Act 2025. The consultation closed in May 2026 and the ICO lists final guidance for winter 2026. Label this accurately as an update in progress, not current final guidance. View ICO tech horizons.

UK AI context

The UK does not have one single, overarching AI law. Existing legal duties and regulators apply according to the context, particularly where AI affects recruitment, assessment, eligibility, prioritisation, risk or access to services.

Charity-sector guidance

These are useful perspectives from organisations working with charity leaders and smaller charities. They can help you think through where AI might be useful in everyday work, alongside the official guidance on governance, fundraising and data protection.

  • NCVO: How AI can help small charities

    A practical introduction for smaller charities that are working out where to begin. It covers everyday uses of AI across communications, fundraising, governance, planning and evaluation, while recognising the risks around data protection, cyber security and misinformation. The page was reviewed by NCVO in August 2026.

  • ACEVO: AI for charities, how civil society leaders can stay ahead of the curve

    A leadership-focused introduction to how AI could support administration, fundraising and impact measurement. It also raises useful questions about privacy, security, bias, human judgement and the information that should never be put into an AI tool. This is a guest article by Qlic IT for Charities, published by ACEVO.

AI agents and automation

AI agents can work through a series of steps towards a goal, including searching files, using connected tools or taking actions. The question is not only whether an agent can do the work. It is what it can access, change or send, and what happens when it gets something wrong.

Start with the AI for Non-Profits guide, Before You Give AI Permission to Act. Use external material when a team needs more detail.

Rights, bias and equality

AI can reflect and amplify existing inequalities, especially where tools classify people, prioritise support, assess risk, moderate content, screen applications or make recommendations about people. This is not a separate equality add-on. It belongs in decisions about whether and how to use AI.

Children and young people

AI raises particular questions for organisations working with children and young people, including safeguarding, privacy, identity, relationships, AI companions, manipulated images and age-appropriate AI literacy.

  • AI Youth

    Led by Nicki Watts, AI Youth explores generative AI and young people’s wellbeing, identity, relationships, agency, safety, emotional wellbeing and critical literacy. Its participatory approach is particularly useful for charities wanting to work with young people rather than simply designing around them.

  • UK Safer Internet Centre: image guidance for education settings

    A focused resource on manipulated images and how organisations can respond. It is more useful here than a generic list of school resources.

Environment

AI can be useful. It also has an environmental cost. There is no settled calculator for the environmental impact of everyday charity AI use. Impact depends on model, task, data-centre operations, electricity, water, hardware, supplier and the total scale of use.

Start with the AI for Non-Profits resource, Using AI thoughtfully: the environmental impact. It gives people sensible practical actions without pretending every prompt has a fixed footprint.